Businesses in Brighton & Hove give a Thumbs Up to people with learning disabilities!
23rd September saw the official launch of the Thumbs Up scheme. The event, held at the Komedia was attended by local businesses and services, people with learning disabilities and advocates. The event proved to be very popular. It was opened by Councillor Ann Norman, Deputy Major and in attendance with her consort, Councillor Ken Norman, lead for Adult Social Care.
Councillor Ann Norman said “this is a great scheme which will support businesses to make their services more accessible to people with learning disabilities.”
When businesses join the Thumbs Up scheme they pledge to follow ten tips for customer service. In return they receive free training resources including an information pack and DVD. The DVD was shown at the launch and received a rousing round of applause.
Tim Wilson, member of the Learning Disability Partnership Board said the advantages to businesses are that the scheme:
A broad range of businesses have joined, including Brighton & Hove Buses, Ramada Hotels, Council Services (including Housing, Seafront and Museums), hairdressers, web developers and others.
For general enquiries: Keara.Nazar@brighton-hove.gov.uk
The aim of the Thumbs Up Scheme is to improve services to people with a learning disability. The scheme is based on ten tips for good customer support.
How the scheme works
This is a free scheme open to all businesses and services in Brighton & Hove. We would like services to pledge to offer good support to people with a learning disability. In return we will send you a free training DVD and brochure on good customer service.
To take the pledge all you have to do is agree to put into action the top ten tips. These are based on what people with learning disabilities have said. The tips are straight forward, and can be put into practice with little or no cost.
The advantages to you
This scheme will add value to your business / organisation by
- Assisting you to comply with the Disability Discrimination Act
- Providing free training materials you can use in staff induction, training on equalities, and training on customer service
- Enhancing the public reputation of your business
Speak Out Trainers with learning disabilities and Advocacy groups network have taken over promoting the Thumbs Up Scheme. They would like 14 new services/organisations to join and take the pledge to give support to people with learning disabilities. So far we have had interest from staff at Sussex Police, City Camp, Red Cross, Frances Taylor Foundation and the Oral Health Promotion Team. We hope to get them and more services to sign the pledge. In 2013 we will be running Training Events in Good Support for people with learning disabilities and Making information accessible to help these organisations to improve their service.
So please take the pledge today and receive some great free goodies.
For more information about joining contact: firstname.lastname@example.org or tel 01273 421921.
You can see a five minute excerpt of the training DVD here: http://www.youtube.com/watch?v=00OZi1ld7qk
Please show your support for the scheme by:
- Talking to people with learning disabilities about the scheme
- Look out for the logo, and thank businesses for joining
- Let businesses and services know about the scheme and encourage them to join
- Consider adding a strap line to your emails encouraging people to join the scheme
- Joining the scheme if you provide a universal service
Speak Out trainers train staff at The Fed in making their service more accessible to people with learning disabilities November 2012
this page was last updated on: December 2012